Terms & Conditions

Last updated: February 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Montessori Care website (www.montessoricare.com.au) and the services provided by Montessori Care Pty Ltd (“Montessori Care”, “we”, “us”, “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Services

Montessori Care provides aged care, disability care, and allied health services. The specific services provided to you will be outlined in your individual Service Agreement. All services are delivered in accordance with applicable Australian laws and regulations, including the Aged Care Act 1997, the National Disability Insurance Scheme Act 2013, and relevant quality standards.

3. Service agreements

Before commencing services, we will enter into a Service Agreement with you (or your authorised representative). This agreement will outline the services to be provided, the schedule of care, fees and charges, your rights and responsibilities, and our obligations. You may request changes to your Service Agreement at any time by contacting your care coordinator.

4. Fees and payment

Fees for our services depend on your funding arrangement:

Government-funded care: Fees are claimed from your NDIS plan or Support at Home funding. You may be required to pay a co-contribution depending on your assessed means.
Private care: Fees are charged at our published hourly rates. A detailed schedule of fees will be provided before services commence.

Invoices are issued fortnightly and payment is due within 14 days unless otherwise agreed.

5. Cancellation policy

We require a minimum of 24 hours’ notice for cancellation of scheduled services. Late cancellations or no-shows may be charged at the full service rate in accordance with NDIS pricing arrangements or your Service Agreement.

6. Your rights

As a client of Montessori Care, you have the right to:

Be treated with dignity and respect
Receive safe, quality care
Be informed about your care and make decisions
Choose your service providers
Have your privacy protected
Provide feedback or make a complaint
Change or terminate services at any time

7. Our responsibilities

We are committed to providing services that are safe, person-centred, and aligned with your goals. We maintain appropriate insurance, employ qualified and screened staff, comply with all relevant legislation and quality standards, and continuously improve our services based on feedback and best practice.

8. Complaints and feedback

We welcome feedback and take complaints seriously. You can provide feedback or make a complaint by calling us on 1300 918 000, emailing feedback@montessoricare.com.au, or speaking with your care coordinator. If you are not satisfied with our response, you may contact the Aged Care Quality and Safety Commission (1800 951 822) or the NDIS Quality and Safeguards Commission (1800 035 544).

9. Website use

The content on our website is provided for general information purposes only. While we make every effort to ensure accuracy, we do not guarantee that the information is complete, current, or error-free. The website should not be relied upon as a substitute for professional advice.

10. Intellectual property

All content on this website, including text, images, logos, and design, is the property of Montessori Care and is protected by Australian copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact us

For terms and conditions related enquiries, please contact:

Montessori Care Pty Ltd

Phone: 1300 918 000

Email: admin@montessoricare.com.au

Website: www.montessoricare.com.au