How Care Works
From first conversation to ongoing support, here’s what to expect when you choose Montessori Care.
Step by step process
Have a conversation
Call us on 1300 918 000 or fill out our enquiry form. We’ll ask a few questions to understand your situation, no pressure, no obligation.
This usually takes 10–15 minutes. We’ll ask about the type of care needed, where you live, and how care will be funded.
We assess your needs
A care coordinator visits your home (or calls) to understand your daily routine, preferences, and goals.
This is a relaxed conversation, not a clinical assessment. We want to know what matters to you, your routine, your hobbies, your concerns.
We match your carer
Based on your needs, personality, and preferences, we match you with a carer who’s the right fit.
We consider language, cultural background, interests, and availability. If the match doesn’t feel right, we’ll find someone else, no questions asked.
Care begins
Your carer starts visiting on the agreed schedule. We check in regularly to make sure everything is working well.
The first few visits are about building trust and getting to know each other. Your care plan is flexible and can be adjusted anytime.
Ongoing support
Your care coordinator stays in touch, reviews your plan regularly, and adjusts services as your needs change.
We don’t set and forget. As your needs evolve, your care plan evolves with you. Families are always kept in the loop.
Frequently Asked Questions
Getting Started
How quickly can care start?
For private care, we can often start within 48 hours. For government-funded care, it depends on your assessment and funding allocation, but we’ll help you navigate the process as quickly as possible.
Do I need a referral?
No referral is needed. You can contact us directly. If you’re seeking government-funded care, you’ll need to be assessed by My Aged Care first, we can guide you through that process.
What areas do you service?
We currently provide care across the Greater Sydney area and parts of regional NSW. Call us to check if we cover your area.
Can I choose my carer?
We match carers based on your needs and preferences. If the match doesn’t feel right, we’ll find someone else, no questions asked.
Funding & Costs
How much does aged care cost?
Costs depend on the type and amount of care you need. Government-funded care has subsidised rates, while private care is charged at hourly rates. We’ll give you a clear quote before care starts.
What is the Support at Home program?
Support at Home is the Australian Government’s program that funds in-home care for older Australians. It replaced Home Care Packages with a simpler, more flexible system.
Can I switch from another provider?
Yes, you can switch providers at any time. We handle the transfer process and ensure there’s no gap in your care.
Are there any hidden fees?
No. We believe in transparent pricing. You’ll receive a clear service agreement before care starts, and weekly itemised invoices.
Care Quality
What is the Montessori approach to care?
The Montessori approach focuses on what you can do, not just what you need help with. We encourage independence, purpose, and engagement in daily activities, treating every person with dignity and respect.
Are your carers trained?
All carers hold relevant qualifications, are police-checked, and receive ongoing training in the Montessori approach, manual handling, first aid, and dementia care.
What if I'm not happy with my care?
Tell us. We take feedback seriously and will work with you to resolve any concerns. You can change carers, adjust your care plan, or speak with a manager at any time.
Do you provide dementia care?
Yes. Our Montessori approach is particularly effective for people living with dementia. We focus on meaningful activities, familiar routines, and maintaining dignity.
Still have questions?
Our care specialists are here to help. No question is too small.
