How disability care works
From first contact to ongoing support, here’s what to expect when you choose Montessori Care.
Step by step
Get in touch
Call us, fill out a form, or have your support coordinator make a referral. We’ll respond within 24 hours.
We listen and understand
A care coordinator meets with you (in person or by phone) to understand your goals, preferences, and support needs.
We match your team
We carefully select support workers based on your personality, interests, and care requirements, not just availability.
Service agreement
We create a clear service agreement that outlines your supports, schedule, and NDIS funding allocation.
Care begins
Your support starts with a structured onboarding process. We check in regularly to make sure everything is working.
Ongoing reviews
We review your care plan regularly and adapt as your goals change. You’re always in control.
Frequently Asked Questions
Can’t find your answer? Call us on 1300 918 000 and we’ll help.
Getting Started
Do I need an NDIS plan to access disability care?
For NDIS-funded supports, yes, you’ll need an active NDIS plan with relevant funding categories. For iCare supports, funding comes through workers compensation or CTP insurance. If you’re not sure about your eligibility, call us and we’ll help you work it out.
How quickly can care start?
For standard supports, we can typically begin within 1–2 weeks. For urgent or complex care needs, we can often start within 48 hours. The timeline depends on your location, the type of support needed, and worker availability.
Can I choose my support worker?
Yes. We carefully match you with support workers based on your preferences, personality, and goals. If the match isn’t right, we’ll find someone who is, no questions asked.
What if I'm already with another provider?
Switching providers is straightforward. We’ll handle the transition and work with your support coordinator to ensure there’s no gap in care.
NDIS Funding
Which NDIS funding categories cover disability care?
Most disability care falls under Core Supports (Assistance with Daily Life, Transport, Social & Community Participation) and Capacity Building. SIL and SDA have their own specific funding categories. We can help you understand which parts of your plan apply.
Can you help me understand my NDIS plan?
Absolutely. We offer free plan reviews to help you understand your funding, what it covers, and how to make the most of it.
Do you work with plan managers and self-managed participants?
Yes. We work with NDIA-managed, plan-managed, and self-managed participants. We’ll invoice according to your plan management type.
Quality & Safety
Are you a registered NDIS provider?
Yes. Montessori Care is a registered NDIS provider, which means we meet the NDIS Quality and Safeguards Commission’s standards for quality and safety.
What training do your support workers receive?
All support workers complete mandatory training including first aid, manual handling, infection control, and safeguarding. Workers delivering complex or high-intensity supports receive additional clinical training and supervision.
What happens if something goes wrong?
We have clear incident reporting and escalation pathways. Any concerns are investigated promptly, and we work with you to resolve issues quickly. You can also raise concerns directly with the NDIS Quality and Safeguards Commission.
How do you ensure consistency?
We assign a small, consistent team of support workers to each participant. We avoid rotating rosters where possible, so you see the same faces and build real relationships.
Specific Services
Do you provide complex care and nursing?
Yes. We deliver high-intensity daily personal activities, 24/7 care, medication management, wound care, enteral feeding, and other clinical supports, all with RN oversight.
Do you offer SIL and SDA accommodation?
Yes. We provide Supported Independent Living (SIL) with 24/7 support, and can help you access Specialist Disability Accommodation (SDA) properties.
What areas do you service?
We currently service the greater Sydney metropolitan area and surrounding regions in NSW. Contact us to check availability in your area.
Still have questions?
Our team is here to help. No pressure, no jargon, just honest answers.
