- FAQs
Frequently Asked Questions
Quick answers to the most common questions about our services, funding, and how to get started.
Getting Started
How do I start receiving care with Montessori Care?
Simply call us on 1300 918 000 or fill out a contact form. We’ll have a friendly conversation about your needs, explain your options, and help you take the next step, whether that’s a free consultation, a referral, or starting care right away.
Do I need a referral to access your services?
Not always. For NDIS services, you’ll need an active NDIS plan. For aged care, we can help you through the My Aged Care process. For private care, you can start immediately with no referral needed.
How quickly can care start?
For private care, we can often start within 48 hours. For funded care (NDIS or Support at Home), timing depends on your funding approval, but we’ll help you through the process as quickly as possible.
What areas do you service?
We provide services across the Sydney metropolitan area and surrounding regions. Contact us to confirm we cover your area.
Aged Care & Support at Home
What is the Support at Home program?
Support at Home is the Australian Government’s main funding program for older Australians. It replaced Home Care Packages from July 2025 and provides funding for in-home care services based on your assessed needs.
How do I get assessed for aged care funding?
Contact My Aged Care on 1800 200 422 to arrange an assessment. We can also help you prepare for the assessment and explain what to expect.
Can I choose my own carers?
Yes. We work with you to match carers who suit your personality, preferences, and needs. Continuity of care is important to us, you’ll see the same familiar faces.
What if I need more care than my funding covers?
You can top up your government-funded care with private hours. We’ll help you understand your options and find the right balance.
Disability Care & NDIS
What NDIS services does Montessori Care provide?
We provide Core Supports (daily activities, community participation, transport), Capacity Building (therapy, skill development), and specialist services including SIL/SDA accommodation, complex care, and allied health.
Can I use my NDIS plan with Montessori Care?
Yes. Whether your plan is self-managed, plan-managed, or NDIA-managed, you can choose Montessori Care as your provider. We’re a registered NDIS provider.
What is SIL and SDA?
SIL (Supported Independent Living) provides day-to-day support in a shared or individual living arrangement. SDA (Specialist Disability Accommodation) is purpose-built housing for people with extreme functional impairment.
Do you support children with disability?
Yes. Our allied health team provides early intervention services for children aged 0–6, as well as therapy and day programs for older children and young adults.
Allied Health
What allied health services do you offer?
We offer Occupational Therapy, Speech Pathology, Psychology, Behaviour Support, Exercise Physiology, Dietetics, and Podiatry, delivered by qualified, experienced clinicians.
Can allied health services be funded through NDIS?
Yes. Allied health services are typically funded under the Capacity Building category of your NDIS plan. We can help you understand what’s covered.
What is the Thriving Kids early intervention program?
Thriving Kids is our specialised early intervention program for children aged 0–6. It combines play-based therapy with the Montessori approach to support developmental milestones in partnership with Montessori Academy.
Do you offer group programs?
Yes. We run day programs including Life Skills, Social Skills, School Readiness, and Holiday Programs. These are group-based and designed to build confidence and connection.
Funding & Costs
How much does care cost?
Costs depend on the type and amount of care you need. Government-funded care (NDIS or Support at Home) is subsidised. Private care is charged at transparent hourly rates with no hidden fees. Contact us for a personalised quote.
Is there a waiting list?
For private care, there’s no waiting list, we can start quickly. For government-funded care, wait times depend on the funding program. We can provide private care while you wait for funding approval.
Do you charge any upfront fees?
No. There are no sign-up fees or upfront costs. For funded care, services are claimed from your plan. For private care, we invoice after services are delivered.
Can I switch to Montessori Care from another provider?
Yes. You have the right to change providers at any time. We’ll help make the transition smooth and ensure there’s no gap in your care.
Still have questions?
Our team is happy to answer anything not covered here. Call us or send a message, we’ll get back to you quickly.
